Key Details

• Deal Type: $15M debt refinance facility

• Broker's Challenge: Multiple locations and stakeholders

• Broker's Lender: Blue Owl Capital (broker's existing relationship)

• Deal Outcome: Funded in 32 days

• Revenue Impact: $1.5M+ commission

  
  

Story:

The Opportunity:

A commercial loan broker was working with an education technology company in Texas that needed to refinance $5M in existing debt. The company operated across 3 legal entities in different states, with co-founders and a CFO each responsible for different financial documentation.

The Broker's Challenge:

The broker had a relationship with Blue Owl Capital and knew they'd fund this deal—but coordinating document collection was a nightmare:

• 3 different entities (each with separate tax returns, operating agreements, bank statements)

• Co-founders in different cities (documents scattered across email, Dropbox, text messages)

• CFO traveling internationally (couldn't respond quickly to document requests)

• Lender's underwriter needed everything organized by entity and timeline

The broker was spending hours chasing people via email, tracking what was received vs. what was missing, and manually organizing files by entity. The deal was at risk of stalling—not because the lender wouldn't fund it, but because the broker couldn't get everyone coordinated.

How GlassBox Helped:

The broker used GlassBox to:

1. Coordinate multiple stakeholders — The broker sent each stakeholder (co-founders, CFO, entity controllers) a secure GlassBox portal link. Each person could upload their specific documents without the broker playing intermediary.

2. Track completion in real-time — GlassBox showed exactly what was uploaded, what was missing, and who hadn't responded yet. The broker could see completion status across all 3 entities and all stakeholders in one dashboard—no more email threads or spreadsheet tracking.

3. Submit organized packages to Blue Owl — Once documents were complete, GlassBox organized everything by entity and document type, then generated a clean package the broker could send directly to Blue Owl's underwriting team.

The Outcome:

All documents collected. The lender received a complete, organized package and moved the deal through underwriting without requesting additional documentation. The deal closed in 32 days.

The broker earned a $1.5M+ commission on a deal that would have stalled (or been lost to another broker) without a way to coordinate multiple stakeholders efficiently.

Broker Quote:

"I had the lender relationship—that wasn't the problem. The problem was getting 5 different people across 3 entities to get me documents without losing my mind. GlassBox, made this deal possible and without it this deal would have died in."

* Blue Owl is not a preferred lender within our network.